Privacy Policy

1. Introduction

Saengchan ("we", "our", "us") is committed to handling personal information responsibly and in accordance with the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand. This Privacy Policy explains how we collect, use, store, and protect the personal data of individuals who contact us, use our website, or engage our legal services.

This policy applies to all personal data processed by Saengchan in connection with our family legal services practice based at 172 Thanon Kanchanawanit, Hat Yai, Songkhla 90110, Thailand.

If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We may collect the following personal information depending on the nature of your contact with us:

• Full name
• Email address
• Telephone number
• Postal address
• Details you share in enquiry messages or consultations
• Case-related information shared during the course of legal representation

We also collect limited technical data when you visit our website, including IP address, browser type, and pages visited. This is collected via cookies and analytics tools. For further information see our Cookie Policy.

3. Legal Basis for Processing

We process personal data on the following legal grounds under the PDPA:

• Consent — where you have given explicit consent, for example when submitting an enquiry form or accepting cookies
• Contract performance — where processing is necessary to carry out legal services you have engaged us for
• Legitimate interest — for maintaining business records, improving our services, and communicating with enquirers
• Legal obligation — where we are required to retain certain data under Thai law

4. How We Use Your Data

Personal data collected from you is used for the following purposes:

• Responding to your enquiry or request
• Providing and administering legal services
• Preparing and managing legal documents
• Communicating updates about your matter
• Complying with legal or regulatory requirements
• Improving our website and services

We do not use your personal data for unsolicited marketing communications. We will not sell, rent, or trade your personal information to third parties.

5. Data Retention

We retain personal data only for as long as necessary:

• Client files and case documents: 7 years after matter closure, in line with professional record-keeping requirements under Thai law
• Enquiry and contact data (where no engagement followed): 12 months from date of contact
• Cookie and analytics data: As defined in our Cookie Policy, typically 12–24 months

6. Data Sharing

We may share personal data with the following parties where strictly necessary:

• Thai courts, district offices, and government departments as required by legal proceedings
• Opposing parties and their legal representatives where required by law or proceedings
• Translation service providers acting under confidentiality obligations
• Website analytics providers (in anonymised or pseudonymised form)

We do not transfer personal data outside Thailand except where required by the nature of a matter and subject to appropriate safeguards.

7. Data Protection Measures

We take the security of personal information seriously. Our measures include:

• Password-protected and encrypted digital storage systems
• Access restricted to authorised staff only
• Physical document storage in locked filing facilities
• Confidentiality obligations for all staff and contractors
• Secure disposal of documents after their retention period

In the event of a data breach that is likely to affect your rights, we will notify you and the relevant authority as required under the PDPA.

8. Cookies

Our website uses cookies for functionality and analytics purposes. You can manage your cookie preferences at any time. For full details, please read our Cookie Policy.

9. Your Rights

Under the Personal Data Protection Act B.E. 2562, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict processing of your data
• Withdraw consent at any time where processing is based on consent
• Request data portability where technically feasible
• Lodge a complaint with the Personal Data Protection Committee of Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing personal information.

11. Children's Privacy

Our services and website are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under 18 through our website. If you believe we have inadvertently done so, please contact us promptly so we can take appropriate action.

12. Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via our website. The date at the top of this document indicates when it was most recently revised. Continued use of our services after a revision constitutes acceptance of the updated policy.

13. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +66 74 235 810
• Address: 172 Thanon Kanchanawanit, Hat Yai, Songkhla 90110, Thailand